Sephora is a name that resonates with women around the world. As one of the leading beauty retailers, it offers a vast array of products, from makeup to skincare and, of course, fragrances.
If you’re like me, you’ve probably made a purchase or two (or ten) from Sephora. But what happens when you buy a product and later decide it’s not for you? \
Getting a grasp on Sephora’s return policy can save you a lot of hassle, especially if you’re a frequent shopper.
General Return Policy
Sephora has a pretty straightforward return policy. If you’re not entirely satisfied with a purchase or your gift choice, they allow you to return new or gently used products. Here’s a breakdown:
Time frame Allowed
You can return products within 30 days of purchase for a full refund to your original payment method. If you return products between 31-60 days after purchase, you’re eligible for online credit (if by mail) or store credit (if in-store).
Condition of products
Products should be in new or gently used condition. Sephora keeps an eye on activity and might limit returns or exchanges if they suspect any abuse.
Receipt and proof of purchase
To complete your return, you’ll need proof of purchase. This could be a receipt, an order or shipping confirmation email, or even the order details from your mobile device.
Perfumes Specifically
When it comes to returning perfumes, there are a few things to consider:
Opened vs. unopened bottles
The policy doesn’t specify a difference between opened and unopened perfume bottles. As long as the product is in new or gently used condition, it should be returnable.
Special considerations for fragrances
Perfumes can be tricky. Some people might experience allergic reactions or simply change their mind about a scent after purchasing. It’s essential to test the fragrance and ensure it’s the right fit for you.
Restrictions or exceptions
The general policy applies to perfumes as well. However, always check for any specific exclusions or conditions related to fragrances.
| Time Since Purchase | Refund Method if Returned by Mail | Refund Method if Returned In-Store |
| Within 30 days | Original payment method | Original payment method |
| 31-60 days | Online credit | Store credit |
Online Purchases vs. In-Store Purchases
Whether you bought your product online or in-store can affect the return process:
Differences in return procedures
For online purchases, you can return products by mail or at any Sephora store. In-store purchases, on the other hand, need to be returned at Sephora stores.
How to return an online purchase in-store
If you want to return an online purchase at a Sephora store, bring the packing slip, order or shipping confirmation email, or show the order on your mobile device. Also, have the debit or credit card you used for the purchase with you.
How to return an online purchase via mail
For mail, indicate which items you’re returning and the reason. Use the prepaid label, package the item well, and drop it off at a specified FedEx location. It can take up to 30 days to process mail returns.
| Purchase Method | Proof of Purchase for Returns |
| Online | Packing slip, Order/Shipping email, Mobile order |
| In-Store | Receipt or gift receipt |
Refund Methods
Let’s break down Sephora’s refund methods based on the information I found:
Online Purchases Returned by Mail:
| Payment Method | Return within 30 days | Return within 31-60 days |
| Credit/Debit Card | Refunded to the original card | Online credit for Sephora.com (not valid in-store) |
| PayPal | Refunded to PayPal account | Online credit for Sephora.com |
| Klarna or Afterpay | Refunded to Klarna or Afterpay account | Online credit for Sephora.com (not valid in-store) |
| Sephora Gift Card/Online Credit | Online credit for Sephora.com | Online credit for Sephora.com |
Online Purchases Returned In-Store:
| Payment Method | Return within 30 days | Return within 31-60 days |
| Credit/Debit Card | Refunded to the original card | Sephora store credit |
| PayPal | Sephora gift card | Sephora store credit |
| Klarna or Afterpay | Credit/Debit card of choice | Sephora store credit |
| Sephora Gift Card/Online Credit | Sephora gift card | Sephora store credit |
A couple of things to note:
- If you paid with Klarna or Afterpay and return within 30 days, you’ll get a refund to your account, and your payment plan will be adjusted. However, if you return between 31-60 days, you’ll receive an online credit for Sephora.com, and you must continue making payments to Klarna or Afterpay as per the original agreement.
- It takes up to 30 days to process returns and credit your account or issue an online store credit. Your bank might take a bit longer to reflect the transaction.
Exchanges and Store Credit
Exchanging a product at Sephora is straightforward. If you’re not satisfied with a product, you can exchange it for another one. The process is even more seamless if you visit one of their store locations within 60 days of purchase.
When it comes to store credit, Sephora issues it for returns made in-store or for online purchases returned to a store between 31-60 days. This store credit doesn’t have an expiration date, which is great. However, it’s essential to know that it can only be used in Sephora stores and not on Sephora.com.
Tips for a Smooth Process
- Keep Everything Intact: Always ensure you have the original packaging and receipts. This makes the process smoother and ensures you get your refund or exchange without any hitches.
- Peak Return Times: Just like during the holiday shopping rush, there’s also a post-holiday rush. If you can, try to avoid these peak times to ensure a faster process.
- Engage with Customer Service: If you’re unsure about anything, don’t hesitate to reach out to Sephora’s customer service. They’re there to help and can provide clarity on any queries you might have.
FAQ
Can I return a product if I’ve lost the receipt?
While Sephora’s policy does emphasize the importance of having a proof of purchase, if the item can be found within their system, it might still be processed according to their refund and exchange policy. However, without a receipt, the return might be more challenging, and it’s always best to keep your purchase documentation handy.
Are there any products that are final sale and cannot be returned?
Yes, certain items like gift cards, some Sephora Favorites Kits, and specific intimate care items are considered final sale. This means they cannot be returned either by mail or in-store.
What if I purchased a Sephora product through a third-party platform like Instagram or Facebook?
Sephora items purchased on third-party marketplaces can be returned, but there are specific guidelines. For instance, these items can be returned for free to any Sephora store or by mail using Sephora’s pre-paid shipping label. However, purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s.
How does the extended holiday return period work?
Sephora offers an extended return period for in-store and Sephora.com purchases made between specific dates in October and December. These items can be returned or exchanged until the end of January the following year. However, the exact dates might vary, so it’s always good to check the latest updates on their official website.
Conclusion
Returning products, especially ones like perfumes, can sometimes be a tricky process. However, Sephora, being a customer-centric brand, has a comprehensive return policy in place.
Whether you’ve bought a product in-store, online, or even from a third-party platform, there are clear guidelines to help you navigate the return process. Remember, while the policies provide a general framework, it’s always a good idea to check the latest updates on Sephora’s official website or contact their customer service for specific queries.
Happy shopping, and here’s to making informed choices!